Who you Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Client and Sales Administrator.
The Role
The role of Service Centre Consultant, based 100% in our Port Melbourne office, will report to our Service Centre Manager. The fundamental purpose of the Service Centre Consultant is to provide exceptional customer service and point of contact for all service-related inquiries to the business. The Service Centre Consultant is the first point of contact for many customers so we need confident, enthusiastic consultants to greet them. This enthusiasm combined with technical knowledge will give you grounding for success in the role.
Main duties and responsibilities:
- Provide professional first point of contact through several servicing channels including but not limited to phone, email, and face-to-face.
- Analyse each request and determine the best course of action.
- Accurately record service requests and ensure all information is captured.
- Manage client expectations and assign service jobs to the relevant servicing department.
- Accurately record and receive incoming stock.
- Varies ad-hoc administration tasks, including but not limited to preparing invoices, reporting, and maintaining the status of customer enquiries.
- Maintain the presentation of office space.
- Identify process improvement opportunities and report as appropriate.
- Fulfil any other duties as requested by management staff and or other department personnel.
Skills and competencies:
- Analytical Skills: the ability to determine the best course of action on each request.
- Computer and Software: sound level of computer literacy and a practical working knowledge of a variety of common office-based software applications such as MS Office and Business Information System.
- Safety: the ability to work safely within the office, in line with occupation health and safety standards.
- Communication Skills: ability to communicate effectively with clients and work colleagues (both written and verbal).
- Teamwork: willingness to assist and support others when required and to work effectively with peers. We’re looking for go-getters.
- Time Management: accomplish objectives effectively within the time frame given and carry out the associated administrative tasks in an efficient and timely manner.
Personal Attributes:
- Outgoing personality
- Commercial awareness
- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail.
- Confident manner.
- A positive approach to change
Hours of Operation:
Convergint’s Service Centre operates 24/7, 365 days a year.
Click the Apply Now button to talk further about this fabulous career-starting opportunity!