Convergint is looking for a Schedule Coordinator to join our Service Department. The Schedule Coordinator plays a key role in providing support to our NSW business, across reactive service works and planned maintenance. The position is office-based in Macquarie Park from Monday to Friday.
Your team
The Service Team handles incoming and outgoing communications in relation to the rectification and management of security systems and technologies across both domestic and international clients. We support the management of both physical and network assets at tier-1 sites across Victoria. The advertised role will be in support of Convergint’s growing Vic-based service department and its specialists, working in conjunction with the existing scheduler.
The role
- Support in managing the technician calendar – including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding the service department. Looks beyond the immediate problem to the wider implications.
- Ensuring work orders have relevant information for scheduling, and following up with relevant stakeholders to supply before specialist attendance.
- Advising clients of progress in works actioned each day, requests for approval to increase time or parts required.
- Procures Parts/Materials for service work orders.
- Schedules and follows up on all maintenance customer accounts – this includes ensuring timely communication with various stakeholders internally and externally and maintaining records.
- Monitoring technician site status through company portals, with badging and access to customer sites.
- Administers the check-in/check-out process of technicians per company safety policy and advises supervisors of any missing/late technicians.
- Monitors and follows up on subcontractor actions; processes purchase orders and approves for invoicing.
- Escalating issues to the Scheduler and Service Team Leader.
- A range of administrative tasks related to the service department.
What you’ll need
- Interpersonal communication skills; strong verbal and written communication skills, customer conflict resolution. 2-3 years previous customer service.
- IT literate; quick to learn and confident to explore capabilities of various applications. Strong Outlook, excel and word skills. Experience across CRM or rostering software preferred.
- Planning & organisation; work systematically to ensure the effective prioritisation, control and administration of multiple tasks with strong attention to detail. 1-3 years administrative experience preferred.
- Applicants with experience across these skills, competencies, and responsibilities but in a different industry are encouraged to apply, working in a service role previously preferred.
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