Who you Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
The Role
As a Security Service Technician with Convergint in Melbourne, Victoria you will be part of a highly skilled team with involvement in all aspects of our Victorian office.
This position is responsible for providing customer and technical support for installed systems, CCTV, Access Control Systems, Intercom, Visitor Management Systems, and other cloud-based or IP systems. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs such as Preventative Maintenance and performing Installation and Commissioning on minor works and small projects jobs.
What you’ll do with “Our Training and Your Experience”.
- Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. This is not only through providing a solution to the service call but the ability to communicate with clients on-site about faults and update your scheduling team accordingly.
- Respond to routine and some non-routine customer service calls, and scheduled maintenance calls. Diagnose, troubleshoot, repair, and replace defective parts and debug systems for routine problems; install projects, as necessary.
- Complete accurate and detailed service reports for customers and Convergint promptly to allow for accurate invoicing and job cost tracking.
- Rostered after-hours emergent service calls; 8-week cycle
- Work with our remote IT team who will provide support on-site.
- Assist with the development and updating of best practice techniques.
To be successful in the role you will need to have:
- High-level communication skills – written, oral, and interfacing with clients.
- Knowledge of Australian Standards applicable to the Security Industry.
- Good planning and project management skills and the ability to prioritise issues and tasks.
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- An understanding of quality assurance principles and their application.
- Analytical and problem-solving abilities.
- Proficiency in MS Office applications.
Requirements:
Mandatory
- Solid technical skills and/or experience related to electronic security systems. Minimum of three years of experience as a Security Service Technician. With industry or trade qualifications
- Have or be Eligible to obtain a Vic Security License.
- Car driver’s license
- Cabler’s licence
- Passion for technology and industry changes.
- High attention to detail.
- Must be a self-starter and work well with direct supervision.
Highly Desirable
- Solid mechanical and electrical aptitude
- OH&S card.
- Experience with various EACS systems Gallagher, Integriti and Lenel preferred.
- Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, and Milestone preferred.
- Have or be willing to obtain an EWP license.
- Have or be willing to have a police check completed as required by some of our client’s sites.
Click on the apply now button to explore this opportunity!