Convergint is looking for a full-time, enthusiastic, results-driven and customer service-oriented technician to join our amazing culture. The Service Technician plays a key role in servicing and supporting our customers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supportive and stimulating environment. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
The Role
As a Security Installation Technician with Convergint in NSW, you will be part of a highly skilled team with involvement in all aspects of our NSW CTC.
This position is responsible for providing customer and technical support in installing systems Security CCTV, Access Control Systems, Intercoms and Visitor Management. Can work within a team environment either on construction-based installs or existing customer locations, also may carry out Customer Support Programs and perform installation and commissioning on minor works and small projects jobs.
What you’ll do with “Our Training and Your Experience”
Act as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service
Be able to do rotational on-call emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary
Assist with the development and updating of best practice techniques
To be successful in the role you will need to have:
- High-level communication skills – written, oral, and liaison
- Knowledge of Australian Standards applicable to the Security Industry
- Good planning and project management skills and the ability to prioritise issues and tasks
- An understanding of quality assurance principles and their application
- Analytical and problem-solving abilities
- Proficiency in MS Office applications
Requirements:
Mandatory
- Minimum of three years of experience as a Security Service Technician. With industry or trade qualifications
- Have or be eligible to obtain a NSW Security Licence
- Open Cablers licence
- Driver’s licence
- Passion for technology
- High attention to detail
Highly Desirable
- Experience with electronics
- People Management skills
- OH&S card
- Experience with various EACS systems Gallagher, Integriti and Lenel preferred
- Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, and Milestone preferred
Click on the apply now button to explore this opportunity!