Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Strategic Account Manager to join our Southeast Asia team. This role involves active collaboration with our global team and providing support to international clients. It entails delivering top-notch security solutions to prestigious clientele.
The ideal candidate will be responsible for fostering and expanding relationships with key clients in the region. As a Strategic Account Manager, you will play a pivotal role in developing and executing strategic account plans to drive revenue growth and ensure customer satisfaction.
Responsibilities:
- Cultivate and maintain strong relationships with key clients in the Asia Pacific region.
- Understand client needs, objectives, and challenges to provide tailored solutions.
- Develop and implement strategic account plans to achieve revenue targets and business objectives.
- Identify growth opportunities within existing accounts and explore new business avenues.
- Work closely with cross-functional teams, including sales, technical, and operational teams, to ensure seamless delivery of solutions and services.
- Collaborate with internal stakeholders to align offerings with client needs.
- Stay informed about industry trends, market conditions, and competitor activities.
- Conduct regular market analysis to identify new opportunities and potential risks.
- Lead contract negotiations, ensuring favourable terms for both the client and Convergint Technologies.
- Work closely with legal and finance teams to finalize agreements.
- Monitor and measure customer satisfaction levels.
- Proactively address and resolve any issues to maintain high levels of customer satisfaction.
Requirements:
- Bachelor’s degree in any field.
- Proven experience as a Strategic Account Manager or in a similar role within the technology or security industry.
- Experience with security access control systems, CCTV, and alarm system products/systems is advantageous.
- Excellent communication and interpersonal skills.
- Ability to travel as needed within the Asia Pacific region.
Behaviours:
- Team player: Works well as part of a team
- Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
- Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
- Detail-oriented: Excellent attention to detail to ensure tasks are completed well
Job Category: Sales
Job Location: Singapore
Region: Singapore