A Service Engineer is responsible for the service & maintenance of ELV systems according to Convergint’s standards, maintaining a high level of customer satisfaction.


  • Quickly and efficiently solve clients’ ELV system issues, including security systems, audio-visual (AV) systems, and cabling
  • Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
  • Ensure the quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
  • Produce system diagrams by AutoCAD
  • Increase customer satisfaction and maintain long-term relationships with clients


  • Minimum Diploma or above in Electronics, Electrical, Computer, or related discipline
  • Experience in ELV systems with knowledge of access control, video surveillance, alarm systems, AV systems, and cabling is considered a plus; basic IT knowledge in hardware, networks, and databases
  • Ability to work under pressure
  • Strong analytical skills and problem-solving ability
  • Strong self-learning ability and able to work independently
  • Excellent communication and interpersonal skills
  • Proficient in using AutoCAD
  • On-duty is required
  • A valid Security Personnel Permit (Cat D) is preferred
  • Candidates with less experience will be considered for a Technician/Associate Engineer position


  • Team player: Works well as part of a team
  • Dedicated: Devoted to a task or purpose with loyalty, integrity, and ownership
Job Category: Customer Service
Job Location: Hong Kong
Region: Hong Kong

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