Service Engineer, Hong Kong, China

A Service Engineer is responsible for the service & maintenance of ELV systems according to Convergint’s standards, maintaining a high level of customer satisfaction.

Responsibilities:

• Quickly and efficiently solve clients’ ELV system issues, including security systems, audio-visual (AV) systems, and cabling
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
• Ensure the quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
• Produce system diagrams by AutoCAD
• Increase customer satisfaction and maintain long-term relationships with clients

Requirements:

• Minimum Diploma or above in Electronics, Electrical, Computer, or related discipline
• Experience in ELV systems with knowledge of access control, video surveillance, alarm systems, AV systems, and cabling is considered a plus; basic IT knowledge in hardware, networks, and databases
• Ability to work under pressure
• Strong analytical skills and problem-solving ability
• Strong self-learning ability and able to work independently
• Excellent communication and interpersonal skills
• Proficient in using AutoCAD
• On-duty is required
• A valid Security Personnel Permit (Cat D) is preferred
• Candidates with less experience will be considered for a Technician/Associate Engineer position

Behaviours:

• Team player: Works well as part of a team
• Dedicated: Devoted to a task or purpose with loyalty, integrity, and ownership