Service Engineer, India

Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for ELV system service and maintenance according to Convergint’s standards to maintain a high level of customer satisfaction.

Responsibilities:

• Quickly and efficiently solve clients’ ELV system issues, including security systems, audio-visual (AV) systems, and cabling
• Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
• Ensure the quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
• Produce system diagrams by AutoCAD
• Increase customer satisfaction and maintain long-term relationships with clients

Requirements:

• Minimum Diploma or above in Electronic, Computer, Automation, or Mechanical Engineering
• Experience in ELV systems with knowledge of access control, video surveillance, alarm systems, AV systems, and cabling is considered a plus; basic IT knowledge in hardware, networks, and databases
• Ability to work under pressure
• Strong analytical skills and problem-solving ability
• Strong self-learning ability and able to work independently
• Customer-oriented
• Excellent communication and interpersonal skills

Behaviours:

• Team player: Works well as part of a team
• Dedicated: Devoted to a task or purpose with loyalty, integrity, and ownership