Convergint is looking for an enthusiastic, results-driven, and customer service-oriented Service Engineer to join our team. A Service Engineer is responsible for security system service and maintenance according to Convergint’s standards to ensure minimum system downtime and a high level of customer satisfaction.


  • Work with the customer service representative to quickly and efficiently solve customers’ security system issues
  • Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training
  • Increase customer satisfaction and maintain long-term relationships with customers
  • Renew maintenance contracts as necessary
  • Ensure quality of Convergint services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region
  • Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved
  • Take over all service issues from the project team after the external handover is complete


  • Minimum Diploma or above in Electronic, Computer, Automation, or Mechanical Engineering
  • Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus
  • Basic IT knowledge in hardware, networks, and databases
  • Ability to work under pressure
  • Strong analytical skills and problem-solving ability
  • Strong self-learning ability and able to work independently
  • Customer-oriented
  • Excellent communication and interpersonal skills
Job Category: Customer Service
Job Location: Singapore
Region: Singapore

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