Convergint is looking for an enthusiastic, results-driven, and customer service-oriented technical support (presales) to join our Southeast Asia team. The position is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.


  • Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
  • Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
  • Ensure all the system configuration and quotes are accurate for SEA region.
  • Provide technical training for SEA sales team and technical team.
  • Provide after sales technical support (project/CS) if any PM/engineer needs help.
  • Provide T&C support for SEA projects.
  • Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
  • Prepare customer training materials and deliver professional customer training.
  • Attend internal training and improve skills.


  • Min 3 years or above related working experience in security, electronic or small electronic project implementation and commissioning, preferably in a multinational environment.
  • Basic IT knowledge in security hardware, network and database.
  • Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
  • Candidates with technical presales background will be an advantage.
  • Good communication and coordination skills.
  • Client service oriented and quick learner.


  • Team player: Works well as part of a team
  • Passion: Strong enthusiasm for work and life, positive attitude, and belief in success
  • Proactive: Self-starter with the ability to take initiative; results-driven to solve problems by seeking alternative solutions
  • Detail-oriented: Excellent attention to detail to ensure tasks are completed well
Job Category: Sales
Job Location: Singapore
Region: Singapore

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